Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

The item must be in the same condition as you received it, unused, with tags, and in its original packaging for a return to be accepted. You will also need the receipt or proof of purchase.

To start a return, you can contact us at fidgemix@gmail.com. Please note that returns will need to be sent to the following address:
If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned without having previously requested a return will not be accepted.

For any return questions, you can contact us at fidgemix@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or doubts about a specific item, please contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase of the new item.

14-day cooling-off period for the European Union
Notwithstanding the above, if the merchandise is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the previous case, the item must be in the same condition as you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Keep in mind that your bank or credit card issuer may take some time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at fidgemix@gmail.com.